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Steelcase
24 reviews

Leap

Added into wishlist
$1,366 AUD
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  • Medley Grey Brown
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Tax included. Shipping calculated at checkout
Typically ships in 5 - 7 business days
Colour
 
Arms + Headrest
Description

Please note that due to high demand, some delivery/pickup times may be delayed. Our fulfillment team will contact you to arrange delivery/pickup once your order is ready.

Steelcase Leap Chair is designed with an exceptional range of adjustments, delivering full support for various body shapes and sizes. 

 

*Variance in international shipping times may impact final delivery dates. Stated lead times are indicative and may change depending on stock and production capacity.

    Features
    Back Support That Brings You Relief

    Leap's contoured backrest features LiveBack(TM) technology that changes shape as you move to support your entire spine in its natural, healthy S-shape. Height adjustable lumbar, and lower back firmness control let you set your preferred level of support for your lumbar spine.

    Fully Adjustable Arms Keep You Connected

    Armrests are designed to remain parallel to your work surface as you move, so you can stay comfortably on task at every angle of recline. Fully adjustable armrests raise up and down, pivot in and out, shift forward and back and side to side, to provide steady support for your arms so your shoulders can remain in a relaxed position.

    Premium Seat Comfort for All Day Support

    Leap’s patented Natural Glide(TM) adjustment allows the seat to glide forward so you can recline without leaving your optimal zone for seeing and reaching your work. Our proprietary seat cushion design leverages built in air pockets that conform to your body and flexible edges that relieve pressure points under your thighs

    Full Ergonomic Support and Control

    No matter how you sit or recline, Leap is able to adjust to your posture and keep you confortable and supported. Features include adjustable seat depth, fully adjustable arms, height adjustable lumbar, lower back firmness control, pneumatic seat height adjustment, recline tension adjustment, 5 position recline lock, and upholstered back and seat.

    Specifications

    Dimensions

    Height
    972mm - 1099mm
    Width
    686mm
    Depth
    533mm - 629mm
    Seat width
    489mm
    Back height
    635mm
    Castors
    Soft castors for hard flooring

    Technical Drawing

    Others

    Wheels
    Soft Casters Suitable For Hardwood Floors
    Warranty

    Steelcase Limited Lifetime Warranty

    Seating:

    • Lifetime Warranty: Frame, seat shell, outer-back, arm frame structure, base, stool, foot ring
    • 12 Years: Mechanism, pneumatic cylinders/gas lifts, arm caps, foam, casters, and glides

    Surface Material:

    12 Years: Laminate, wood veneer and solid surface, all standard vertical surface textiles

    Full Details Here

    Reviews

    24 reviews
    Customer Reviews
    4.1 Based on 24 Reviews
    5 ★
    58% 
    14
    4 ★
    13% 
    3
    3 ★
    17% 
    4
    2 ★
    4% 
    1
    1 ★
    8% 
    2
    Write a Review

    Thank you for submitting a review!

    Your input is very much appreciated. Share it with your friends so they can enjoy it too!

    Filter Reviews:
    XZ
    04/05/2022
    Xulong Z.
    Australia

    Didn't receive the chair

    I was told that there were some defects which can't be fixed on the chair, and that's the last chair in the warehouse at that time. So I decided to cancel the order. I appreciate that the customer support let me know in time to avoid trouble.

    TR
    03/20/2022
    Tim R.
    Australia Australia

    Great chair

    Very comfortable and would definitely recommend

    FN
    03/08/2022
    Frank N.
    Australia Australia

    review for leap and customer service

    Just like most online review , the chair build quality is excellent and comfortable. What i want to share is the customer services and pick up time. Unlike other reviewer here. I got straightforward (product availablity and pick up time) , friendly and fast email reply. The pick up is smooth and i will recommend this chair to everyone

    RB
    02/20/2022
    Rahul B.
    Australia Australia

    Great chair except for head support

    Chair is highly customizable to my body structure with great back and arm support, and hopefully will last for the next decade or so. My only disappointment with the overall design is with the headrest. At the lowest position, it's still not comfortable for me, and I wanted it lower. Worst, its not removable, which would have been better in my situation. So feeling stuck with the 'with headrest' design.

    LL
    01/13/2022
    Leslie L.
    Australia Australia

    You need to beg for customer service.

    This is a review on the customer service provided by Steelcase. Reason for a 1 star review: - Waited 7 months to receive my chair due to miscommunication between Steelcase and third party warehouse. - Steelcase didn't proactively follow up on this issue and contact me. - Waited >1 month for a response to my complaint. My situation: - Placed an order for a chair on June 2021 as my current chair was visibly wearing away. Was told that someone will get in touch to organise pick-up - Received emails on June, July and October stating that the order has been delayed due to COVID. - I sent an email to Steelcase late November with my formal complaint along with supporting evidence. I requested for a definite pick-up date otherwise to issue a refund. - Received a response more than a month later, representative simply apologised for the delayed response and did not acknowledge my situation. Representative also stated that the order was ready to pick up back in June 2021. - Went to the warehouse, chair was not ready for me to pickup. Waited an hour for warehouse staff to contact Steelcase, find if there were any spares available and then assemble it. - Phoned Steelcase to discuss my experience. The person I spoke to understood my situation and explained there was miscommunication between Steelcase and third party warehouse. No compensation received. Final thoughts: It seems that Steelcase isn't on top of the entire supply chain, because they would've have noticed the issue if they didn't handball the chair to the third party warehouse that was allegedly meant to contact me. It also seems that Steelcase needs to improve their customer service - regardless of whether the customer/company/contractor is at fault, you need to at least acknowledge the customer's concern/misfortune. If anything, I have a strong feeling that any other company that prizes themself for 'creating great experiences' would've provided some form of compensation in response to this mishap. This is the first public review I've made towards any organisation. For me, I was happy waiting as long as I received communication (albeit false communication). It went terribly downhill when they responded to my complaint with the 'news' and didn't even acknowledge what I wrote in that email. I ordered the Steelcase Leap v2 and it is a big improvement from my worn down brandless chair. If not for the service, I would have recommended shopping with Steelcase.

    Not sure which chair fits you? Try it out in person!

    Come see our WorkLife Centers and experience Steelcase products in-person.
    Book an appointment
    Select Options
    LeapTypically ships in 5 - 7 business days
    $1,163 AUD

    Ultimate adjustability for a custom sitting experience. Adjustable in every way, Leap is the chair of choice for people who seek optimal, personalized support.

    LiveBack

    Leap chair’s back changes shape to support the entire spine, reducing the chance of lower back sag and a hunched posture

    4D Arms

    Height, width, pivot, depth adjustable arms adjust fluidly in four directions so you can find a natural position.

    Adjustable Lumbar

    Leap’s flexible backrest has separate upper and lower parts that function independently just like the spine. These move as one with your back to ensure it is always fully supported.

    Lower back Firmness Control

    Enables you to set a constant amount of support to maintain your lower back’s natural curve

    Design Awards

    •  Best Overall Desk Chair: Wall Street
       Journal
    •  Most Innovative Design Award:
       NeoCon
    •  Editor’s Choice Award: NeoCon
    •  Best of NeoCon Gold Award: Desk,
       Workstation, Task Seating: NeoCon
    •  Grand Prize, Workplace
       Productivity: Buildings Magazine:
       Innovations Award

    Specification 
    Overall height972mm – 1099mm
    Overall width686mm
    Overall depth533mm – 629mm
    Seat width489mm
    Back height635mm                                 
    CastorsSoft castors for hard flooring

    FAQ

    Customer Reviews
    4.1 Based on 24 Reviews
    5 ★
    58% 
    14
    4 ★
    13% 
    3
    3 ★
    17% 
    4
    2 ★
    4% 
    1
    1 ★
    8% 
    2
    Write a Review

    Thank you for submitting a review!

    Your input is very much appreciated. Share it with your friends so they can enjoy it too!

    Filter Reviews:
    XZ
    04/05/2022
    Xulong Z.
    Australia

    Didn't receive the chair

    I was told that there were some defects which can't be fixed on the chair, and that's the last chair in the warehouse at that time. So I decided to cancel the order. I appreciate that the customer support let me know in time to avoid trouble.

    TR
    03/20/2022
    Tim R.
    Australia Australia

    Great chair

    Very comfortable and would definitely recommend

    FN
    03/08/2022
    Frank N.
    Australia Australia

    review for leap and customer service

    Just like most online review , the chair build quality is excellent and comfortable. What i want to share is the customer services and pick up time. Unlike other reviewer here. I got straightforward (product availablity and pick up time) , friendly and fast email reply. The pick up is smooth and i will recommend this chair to everyone

    RB
    02/20/2022
    Rahul B.
    Australia Australia

    Great chair except for head support

    Chair is highly customizable to my body structure with great back and arm support, and hopefully will last for the next decade or so. My only disappointment with the overall design is with the headrest. At the lowest position, it's still not comfortable for me, and I wanted it lower. Worst, its not removable, which would have been better in my situation. So feeling stuck with the 'with headrest' design.

    LL
    01/13/2022
    Leslie L.
    Australia Australia

    You need to beg for customer service.

    This is a review on the customer service provided by Steelcase. Reason for a 1 star review: - Waited 7 months to receive my chair due to miscommunication between Steelcase and third party warehouse. - Steelcase didn't proactively follow up on this issue and contact me. - Waited >1 month for a response to my complaint. My situation: - Placed an order for a chair on June 2021 as my current chair was visibly wearing away. Was told that someone will get in touch to organise pick-up - Received emails on June, July and October stating that the order has been delayed due to COVID. - I sent an email to Steelcase late November with my formal complaint along with supporting evidence. I requested for a definite pick-up date otherwise to issue a refund. - Received a response more than a month later, representative simply apologised for the delayed response and did not acknowledge my situation. Representative also stated that the order was ready to pick up back in June 2021. - Went to the warehouse, chair was not ready for me to pickup. Waited an hour for warehouse staff to contact Steelcase, find if there were any spares available and then assemble it. - Phoned Steelcase to discuss my experience. The person I spoke to understood my situation and explained there was miscommunication between Steelcase and third party warehouse. No compensation received. Final thoughts: It seems that Steelcase isn't on top of the entire supply chain, because they would've have noticed the issue if they didn't handball the chair to the third party warehouse that was allegedly meant to contact me. It also seems that Steelcase needs to improve their customer service - regardless of whether the customer/company/contractor is at fault, you need to at least acknowledge the customer's concern/misfortune. If anything, I have a strong feeling that any other company that prizes themself for 'creating great experiences' would've provided some form of compensation in response to this mishap. This is the first public review I've made towards any organisation. For me, I was happy waiting as long as I received communication (albeit false communication). It went terribly downhill when they responded to my complaint with the 'news' and didn't even acknowledge what I wrote in that email. I ordered the Steelcase Leap v2 and it is a big improvement from my worn down brandless chair. If not for the service, I would have recommended shopping with Steelcase.

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    Leap

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