ONLINE STORE SHIPPING POLICY
*AUTHORISED STORES ONLY
Australia
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DELIVERY OPTIONS
We offer two delivery options for Steelcase products purchased through our online store. Available options and applicable fees depend on your delivery address and product.
Standard Delivery – Ready to Assemble
Standard Delivery provides your Steelcase product ready to assemble, with all required components and assembly instructions included. Our products are designed for easy self-assembly.
Delivery availability:
The applicable delivery fee will be displayed at checkout.
Premium Delivery – Fully Assembled
Premium Delivery provides a fully assembled, door-to-door delivery service.
Please ensure suitable and safe access is available to receive the fully assembled product.
ORDER CHANGES & CANCELLATIONS
Order changes and cancellation requests must be submitted within 1 hour of purchase during Customer Care business hours, 9:00am–6:00pm Monday to Friday.
Please contact shopau@steelcase.com as soon as possible.
Requests received outside this timeframe cannot be guaranteed.
For full details, including cancellation, delivery address changes and Change-of-Mind returns, please refer to our Refund & Returns Policy.
DELIVERY ADDRESSES
We will unload and deliver your order to the address specified at the time of purchase. Please ensure someone is available to receive the delivery.
Deliveries are made to the specified delivery address and do not include moving products to another location within the property.
Steelcase reserves the right to refuse delivery to locations that are inaccessible or unsuitable for safe delivery.
Please ensure there is safe and reasonable access to the delivery address, including suitable entryways and unloading areas.
For Premium Delivery – Fully Assembled, please consider the dimensions of the fully assembled product and ensure there is sufficient access through doors, hallways, lifts and other entry points.
DELIVERY SCHEDULES
Our Customer Care team will contact you regarding your delivery arrangements. You will receive confirmation of the agreed delivery date where applicable.
Stated lead times are indicative and may change depending on stock availability, production capacity and delivery requirements.
Steelcase reserves the right to change an order delivery date if the appropriate delivery services are not available. You will be notified should this occur.
Steelcase will not be held liable for delays, changes to delivery times or non-delivery caused by circumstances beyond our reasonable control.
FAILED DELIVERY & ADDITIONAL FEES
Steelcase reserves the right to charge an additional fee where additional costs or expenses are incurred, including:
Any applicable additional fees will be communicated to you where possible before the additional service is provided.
DELAYS IN SHIPPING
Delivery timeframes may vary depending on product availability, order volume, production capacity and delivery location.
If your order is expected to experience a significant delay, our Customer Care team will contact you with an updated estimated delivery timeframe.
EXCEPTIONAL SITUATIONS
Steelcase will not be held liable for delivery changes or delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters or other exceptional events.
No delivery will be made where conditions present a risk to the safety of our delivery teams, customers or products. Our Customer Care team will work with you to reschedule the delivery for the next available date.
INCORRECT OR DAMAGED PRODUCTS
Please inspect your product upon delivery where reasonably possible.
If you believe you have received the wrong product or your product has arrived damaged, please contact shopau@steelcase.com as soon as possible and provide your order details and photographs of the issue.
Nothing in this policy limits your rights under the Australian Consumer Law.
For information about returns, refunds and faulty products, please refer to our Refund & Returns Policy.
CUSTOMER CARE
For questions about delivery, delivery addresses, cancellations, order changes or delivery issues, please contact:
Australia: shopau@steelcase.com
Business Hours: 9:00am–6:00pm, Monday–Friday
All specifications subject to change without notice.