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  • About Steelcase

    Choose Steelcase for your furniture and workspace needs because of our unparalleled commitment to quality, ergonomic design, and innovative solutions. With a legacy of research-backed expertise, Steelcase offers a diverse range of customizable and sustainable products that enhance well-being, productivity, and collaboration in modern work environments. Trusted globally and renowned for their durability and adaptability, Steelcase is the ideal choice for creating functional and inspiring spaces that cater to your unique requirements.

    Read more on About us:
    https://au.steelcase.com/pages/about-steelcase

    An ergonomic chair is specially designed to provide optimal comfort and support for the human body during extended periods of sitting. Unlike conventional chairs, ergonomic chairs are adjustable, with features such as lumbar support, adjustable armrests, seat height and depth customization, and often include breathable materials. These chairs are crafted to promote good posture, reduce strain on the spine and muscles, and enhance overall well-being, making them a crucial choice for preventing discomfort and potential health issues caused by prolonged sitting.

  • Customer Service

    Our Customer Service hours are from 9am to 5pm, Monday to Friday.

    - Email us at: shopau@steelcase.com
    - Call us at: +61296605511

  • Payment + Financing

    For your convenience, we accept:
    - Visa
    - MasterCard
    - American Express
    - Union Pay
    - Shop Pay
    - Apple Pay
    - Google Pay
    - Afterpay

  • Orders/Delivery

    Our dedicated Customer Service team (shopau@steelcase.com) will get in touch with you to confirm the delivery details via email or text, ensuring a smooth and efficient experience.

    Sydney and Melbourne Customers:
    - Store Pickup: Free
    - Within 0-25 KM of the CBD: $105
    - Within 26-50 KM of the CBD: $145

    Regional NSW/ACT/VIC
    - Self Assembly Required (only available for certain products): $119

    South Australia
    - Self Assembly Required (only available for certain products): $149

    Tasmania
    - Self Assembly Required (only available for certain products): $229

    Western Australia
    - Self Assembly Required (only available for certain products): $259

    Northern Territory
    - Self Assembly Required (only available for certain products): $259

    Restricted
    - We do not offer shipping to Queensland, for our customers based in QLD please contact our registered dealer ARKI Environments to make a purchase for Steelcase products. https://www.arkienvironments.au/ 

    Please contact our Customer service to get a custom quotation for any areas not listed.

    Our customer care team will contact you within 5-7 business days to confirm a delivery date for your order

    Your item will be delivered based on the shipping method that you select on checkout.

    - For all fully assembled delivery, your item will arrive pre-built and packaged to ensure a seamless and hassle-free experience, ensuring that your product is set up and ready for use upon delivery.

    - For every store pick-up order, your items will be meticulously arranged and expertly assembled, then thoughtfully packed in a box with dimensions of 100cm x 75cm x 75cm for a seamless pick-up experience. Note that for Sydney orders, although they won’t be boxed, each item will be fully assembled and safeguarded with a chair bag to prevent any potential cosmetic damage during transit.

    - For regional delivery, please be aware that self-assembly is necessary for all items. The process is designed to be straightforward and swift, ensuring a convenient experience for all customers

    The assembly service depends on the checkout method you choose. Refer to the “How will my item be delivered?” question above to determine which delivery methods include assembly service.

  • Returns and Refunds

    Most items may be returned for any reason within 14 days from the date of delivery for a full refund (excluding shipping costs). Some exceptions apply. Eligible items are classified as either Faulty, Non-Faulty (Change-of-Mind), or Damaged On Arrival (DOA) returns. For all returns, please contact our customer service team for product return arrangements. Once a return is approved it must be shipped back to Steelcase within 14 days of approval to ensure that we can process the return in a timely manner. Shipments postmarked after the 14 day period may be refused, or additional restocking fees may apply.

    If the goods are found to be faulty within 14 days of delivery, customers are entitled for either a full refund or replacement. Steelcase will cover round-trip shipping on Faulty returns. For an item to qualify as faulty, the product must have a demonstrable fault or defect. If the product works as intended but the customer is not satisfied with finish, comfort, adjustability, or other functions, this would not qualify as a Faulty return, and would instead be classed as a Change-of-Mind return.

    Read more on Steelcase’s Refund Policy:
    https://au.steelcase.com/policies/refund-policy 

    For more questions, please contact Customer Service Team (shopau@steelcase.com)

    If the product is not faulty or defective, but you still wish to return it, you can do so within 14 days of completion of delivery. The Customer is responsible for costs of returning the product to Steelcase. Products should be returned in as-new condition, (not damaged or deformed, no stains, and no signs of wear or use), with all included packaging, parts, and documentation. For a Change-of-Mind return you will be responsible for the return shipping fee and a flat re-stocking fee of $50 will be imposed. If the goods are not returned in as-new condition, we reserve the right to refuse refund or impose additional restocking fees. Delivery costs will not be refunded.

    Read more on Steelcase’s Refund Policy:
    https://au.steelcase.com/policies/refund-policy 

    For more questions, please contact Customer Service Team (shopau@steelcase.com)

    If your goods arrive defective or in a damaged state, or the item you receive does not match what you ordered, please email customer service with your order number and a brief explanation of the situation. You will be emailed the steps for completing a return or exchange. Claims for damage, delivery discrepancy, etc, should be made within 48 hours of delivery - claims will not be accepted after this time.

    Read more on Steelcase’s Refund Policy:
    https://au.steelcase.com/policies/refund-policy 

    For more questions, please contact Customer Service Team (shopau@steelcase.com)

  • Product Information

    Please have your order number, email address, and contact our dedicated Customer Service team (shopau@steelcase.com). We will assist you in processing your request and ensuring that you receive the correct replacement parts to maintain the functionality and aesthetics of your product.

    Seating Products
    - Basic maintenance should be done on chair upholstery, finishes, controls, base, and other moving parts once a year. Maintenance should be done more frequently if the chair is subjected to heavy use.
    - Cleaning painted, plastic, and vinyl and chrome surfaces
    - Clean frequently by applying a household cleaner (such as Fantastik® or 409®) and wipe dry with a clean, soft cloth. For stubborn chrome marks, use a non-abrasive chrome cleaner.

    On high-gloss, smooth plastic finishes
    - Use a light rubbing compound (such as Turtlewax® rubbing compound) to erase minor surface marks.

    Wood finishes
    - Steelcase wood products are protected by a stain-resisting finish. For normal cleaning, wipe surface with a soft, damp (not wet) cloth.

    Maintaining fabric upholstery
    - Use a vacuum cleaner for regular cleaning. Do not steam clean. Periodic professional dry cleaning is recommended.

    Removing fabric upholstery stains or heavy soil
    - Soak up excess stain with a cloth. Do not dry the stain completely or it may set.
    - For most water-borne stains (coffee, fruit juice, washable ink), use an upholstery cleaning solution (such as BISSELL Upholstery Shampoo® or Guardsman Fabri-Kleen®) and follow package directions.
    - For oil-borne stains, use a dry-cleaning solution at room temperature (never hot) and allow solution to work into stain. Using quick, light strokes, brush stain with a soft bristle brush. Work from outside toward the center to prevent rings. Avoid vigorous rubbing which may damage the nap or force the stain more deeply into the material. Soak up remaining dry-cleaning solution and sponge the fabric with cool water.
    - Allow fabric to dry completely, then vacuum thoroughly. If stain is still evident, repeat procedure. Several light applications of cleaning solution are more effective/less damaging than one heavy application.

    Maintaining leather upholstery
    - Dust occasionally with a clean, dry cloth.
    - Remove most stains by applying a mild soap to a damp cloth, working up thin suds, then rubbing it gently over the stain. Rinse with a clean damp cloth then wipe dry.
    - Never use furniture polishes, oils, varnishes or ammonia on leather.
    - Some cleaning products may cause discoloration and should be tested in an inconspicuous area before using.

    We make every effort to accurately represent the colors of our products on our website and marketing materials. However, please note that actual colors may vary slightly due to factors such as lighting conditions, screen settings, and the inherent nature of digital displays.

    We recommend requesting physical color samples or visiting one of our showrooms to ensure the most accurate representation of the product colors before making your decision.

  • Showroom

    Book an appointment by visiting:
    https://au.steelcase.com/pages/visit-our-showroom

    Our showrooms offer a hands-on opportunity to interact with our products. Note that not all colours of products are shown in the showroom, but swatches are available.

  • Warranty

    Please refer to the warranty information provided with your purchase or visit our website's Warranty section.

    You may also contact our Customer Service team (shopau@steelcase.com) with your product details and purchase information.

    Read more on Steelcase’s Warranty Policy:
    https://cdn.shopify.com/s/files/1/0370/9557/1591/files/Online-Store-Warranty_final.pdf?v=1689825392

  • Technical Support

    Use Google Chrome for the best Store experience. Click on the Log In/Register icon in the upper right-hand corner and choose the Register option to create a new account.

    If you have any questions, please reach out to our Customer Service Team (shopau@steelcase.com).

About Steelcase

Customer Service

Payment + Financing

Orders/Delivery

Returns and Refunds

Product Information

Showroom

Warranty

Technical Support

Work. Game. Repeat.

Our chairs exceed the limits of what a chair can do for you, for both work and play. Explore customized chair solutions precisely designed for the way you sit, the way you game and all the ways you move throughout your day.

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