Choose Steelcase for your furniture and workspace needs because of our unparalleled commitment to quality, ergonomic design, and innovative solutions. With a legacy of research-backed expertise, Steelcase offers a diverse range of customizable and sustainable products that enhance well-being, productivity, and collaboration in modern work environments. Trusted globally and renowned for their durability and adaptability, Steelcase is the ideal choice for creating functional and inspiring spaces that cater to your unique requirements.

Read more on About us:
https://au.steelcase.com/pages/about-steelcase

An ergonomic chair is specially designed to provide optimal comfort and support for the human body during extended periods of sitting. Unlike conventional chairs, ergonomic chairs are adjustable, with features such as lumbar support, adjustable armrests, seat height and depth customization, and often include breathable materials. These chairs are crafted to promote good posture, reduce strain on the spine and muscles, and enhance overall well-being, making them a crucial choice for preventing discomfort and potential health issues caused by prolonged sitting.

You can find us on: https://au.steelcase.com/pages/contact

Our Customer Service hours are from 9am to 5pm, Monday to Friday.

- Email us at: shopau@steelcase.com
- Call us at: +61296605511

For your convenience, we accept:
- Visa
- MasterCard
- American Express
- Union Pay
- Shop Pay
- Apple Pay
- Google Pay
- Afterpay

Our dedicated Customer Service team (shopau@steelcase.com) will get in touch with you to confirm the delivery details via email or text, ensuring a smooth and efficient experience.

The delivery cost varies based on your location and the type of delivery option you choose at checkout. We offer two types of delivery:

Knocked Down Self-Assembly Delivery:

- Customers in NSW/ACT/VIC: Free 
- Customers in SA: $29
- Customers in WA/TAS/NT: $99

Fully Assembled Delivery: 

- This option is exclusively available to customers in Sydney and Melbourne CBD.
- The cost is a flat rate of $54.

Restricted

- We do not offer shipping to Queensland, for our customers based in QLD please contact our registered dealer ARKI Environments to make a purchase for Steelcase products. https://www.arkienvironments.au/ 

Please contact our Customer service to get a custom quotation for any areas not listed.

Our customer care team will contact you within 5-7 business days to confirm a delivery date for your order

Depending on your chosen delivery option, your item will be delivered as follows:

For Knocked Down Self Assembly Delivery:
Your item will be delivered in a box and will require self-assembly. The item will be knocked down into either 3 or 5 pieces, depending on the product you ordered. Assembly instructions are conveniently provided on the side of the packaging, and assembly typically takes no longer than 10 minutes.

For Fully Assembled Delivery:

Your item will arrive pre-built and carefully packaged to ensure a seamless and hassle-free experience. Our dedicated delivery team will bring the box inside your home, ensuring that once you unpack the product, it is set up and ready to use immediately upon delivery.

The assembly service depends on the checkout method you choose. Refer to the “How will my item be delivered?” question above to determine which delivery methods include assembly service.

Most items may be returned for any reason within 14 days from the day of delivery. Eligible items for refund will be classified as either Faulty, Non-Faulty (Change of Mind), or Damaged on Arrival (DOA). For all returns, please contact our customer service team for product return arrangements. Once a return is approved it must be shipped back to Steelcase within 14day of approval to ensure that we can process the return in a timely manner. Shipments postmarked after the 14-day period will be refused.

If the goods are found to be faulty within 14 days of delivery, customers are entitled for either a full refund or replacement. Steelcase will cover round-trip shipping on Faulty returns. For an item to qualify as faulty, the product must have a demonstrable fault or defect. If the product works as intended but the customer is not satisfied with finish, comfort, adjustability, or other functions, this would not qualify as a Faulty return, and would instead be classed as a Change-of-Mind return.

Read more on Steelcase’s Refund Policy:
https://au.steelcase.com/policies/refund-policy 

For more questions, please contact Customer Service Team (shopau@steelcase.com)

If the product is not faulty or defective, but you still wish to return it, you can do so within 14 days of completion of delivery. Products should be returned in as-new condition, (not damaged or deformed, no stains, and no signs of wear or use). With all included packaging, parts, and documentation. For a Change of Mind Return Steelcase will charge a fee of $119. This fee is non-negotiable and includes the return shipment cost as well as re-stocking the product once it arrives back at our warehouse. If the goods are not returned in as new condition, we reserve the right to refuse refund or impose additional restocking fees. Delivery costs will not be refunded.

Read more on Steelcase’s Refund Policy:
https://au.steelcase.com/policies/refund-policy 

For more questions, please contact Customer Service Team (shopau@steelcase.com)

If your goods arrive defective or in a damaged state, or the item you receive does not match what you ordered, please email customer service with your order number and a brief explanation of the situation. You will be emailed the steps for completing a return or exchange. Claims for damage, delivery discrepancy, etc, should be made within 48 hours of delivery - claims will not be accepted after this time.

Read more on Steelcase’s Refund Policy:
https://au.steelcase.com/policies/refund-policy 

For more questions, please contact Customer Service Team (shopau@steelcase.com)

Please have your order number, email address, and contact our dedicated Customer Service team (shopau@steelcase.com). We will assist you in processing your request and ensuring that you receive the correct replacement parts to maintain the functionality and aesthetics of your product.

Seating Products
- Basic maintenance should be done on chair upholstery, finishes, controls, base, and other moving parts once a year. Maintenance should be done more frequently if the chair is subjected to heavy use.
- Cleaning painted, plastic, and vinyl and chrome surfaces
- Clean frequently by applying a household cleaner (such as Fantastik® or 409®) and wipe dry with a clean, soft cloth. For stubborn chrome marks, use a non-abrasive chrome cleaner.

On high-gloss, smooth plastic finishes
- Use a light rubbing compound (such as Turtlewax® rubbing compound) to erase minor surface marks.

Wood finishes
- Steelcase wood products are protected by a stain-resisting finish. For normal cleaning, wipe surface with a soft, damp (not wet) cloth.

Maintaining fabric upholstery
- Use a vacuum cleaner for regular cleaning. Do not steam clean. Periodic professional dry cleaning is recommended.

Removing fabric upholstery stains or heavy soil
- Soak up excess stain with a cloth. Do not dry the stain completely or it may set.
- For most water-borne stains (coffee, fruit juice, washable ink), use an upholstery cleaning solution (such as BISSELL Upholstery Shampoo® or Guardsman Fabri-Kleen®) and follow package directions.
- For oil-borne stains, use a dry-cleaning solution at room temperature (never hot) and allow solution to work into stain. Using quick, light strokes, brush stain with a soft bristle brush. Work from outside toward the center to prevent rings. Avoid vigorous rubbing which may damage the nap or force the stain more deeply into the material. Soak up remaining dry-cleaning solution and sponge the fabric with cool water.
- Allow fabric to dry completely, then vacuum thoroughly. If stain is still evident, repeat procedure. Several light applications of cleaning solution are more effective/less damaging than one heavy application.

Maintaining leather upholstery
- Dust occasionally with a clean, dry cloth.
- Remove most stains by applying a mild soap to a damp cloth, working up thin suds, then rubbing it gently over the stain. Rinse with a clean damp cloth then wipe dry.
- Never use furniture polishes, oils, varnishes or ammonia on leather.
- Some cleaning products may cause discoloration and should be tested in an inconspicuous area before using.

We make every effort to accurately represent the colors of our products on our website and marketing materials. However, please note that actual colors may vary slightly due to factors such as lighting conditions, screen settings, and the inherent nature of digital displays.

We recommend requesting physical color samples or visiting one of our showrooms to ensure the most accurate representation of the product colors before making your decision.

Book an appointment by visiting:
https://au.steelcase.com/pages/visit-our-showroom

Our showrooms offer a hands-on opportunity to interact with our products. Note that not all colours of products are shown in the showroom, but swatches are available.

Please refer to the warranty information provided with your purchase or visit our website's Warranty section.

You may also contact our Customer Service team (shopau@steelcase.com) with your product details and purchase information.

Read more on Steelcase’s Warranty Policy:
https://cdn.shopify.com/s/files/1/0370/9557/1591/files/Online-Store-Warranty_final.pdf?v=1689825392

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If you have any questions, please reach out to our Customer Service Team (shopau@steelcase.com).