Reviews
Didn't receive the chair
I was told that there were some defects which can't be fixed on the chair, and that's the last chair in the warehouse at that time. So I decided to cancel the order. I appreciate that the customer support let me know in time to avoid trouble.
AustraliaGreat chair
Very comfortable and would definitely recommend
Australiareview for leap and customer service
Just like most online review , the chair build quality is excellent and comfortable. What i want to share is the customer services and pick up time. Unlike other reviewer here. I got straightforward (product availablity and pick up time) , friendly and fast email reply. The pick up is smooth and i will recommend this chair to everyone
AustraliaGreat chair except for head support
Chair is highly customizable to my body structure with great back and arm support, and hopefully will last for the next decade or so. My only disappointment with the overall design is with the headrest. At the lowest position, it's still not comfortable for me, and I wanted it lower. Worst, its not removable, which would have been better in my situation. So feeling stuck with the 'with headrest' design.
AustraliaYou need to beg for customer service.
This is a review on the customer service provided by Steelcase. Reason for a 1 star review: - Waited 7 months to receive my chair due to miscommunication between Steelcase and third party warehouse. - Steelcase didn't proactively follow up on this issue and contact me. - Waited >1 month for a response to my complaint. My situation: - Placed an order for a chair on June 2021 as my current chair was visibly wearing away. Was told that someone will get in touch to organise pick-up - Received emails on June, July and October stating that the order has been delayed due to COVID. - I sent an email to Steelcase late November with my formal complaint along with supporting evidence. I requested for a definite pick-up date otherwise to issue a refund. - Received a response more than a month later, representative simply apologised for the delayed response and did not acknowledge my situation. Representative also stated that the order was ready to pick up back in June 2021. - Went to the warehouse, chair was not ready for me to pickup. Waited an hour for warehouse staff to contact Steelcase, find if there were any spares available and then assemble it. - Phoned Steelcase to discuss my experience. The person I spoke to understood my situation and explained there was miscommunication between Steelcase and third party warehouse. No compensation received. Final thoughts: It seems that Steelcase isn't on top of the entire supply chain, because they would've have noticed the issue if they didn't handball the chair to the third party warehouse that was allegedly meant to contact me. It also seems that Steelcase needs to improve their customer service - regardless of whether the customer/company/contractor is at fault, you need to at least acknowledge the customer's concern/misfortune. If anything, I have a strong feeling that any other company that prizes themself for 'creating great experiences' would've provided some form of compensation in response to this mishap. This is the first public review I've made towards any organisation. For me, I was happy waiting as long as I received communication (albeit false communication). It went terribly downhill when they responded to my complaint with the 'news' and didn't even acknowledge what I wrote in that email. I ordered the Steelcase Leap v2 and it is a big improvement from my worn down brandless chair. If not for the service, I would have recommended shopping with Steelcase.
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Not sure which chair fits you? Try it out in person!
Ultimate adjustability for a custom sitting experience. Adjustable in every way, Leap is the chair of choice for people who seek optimal, personalized support.
LiveBack
Leap chair’s back changes shape to support the entire spine, reducing the chance of lower back sag and a hunched posture
4D Arms
Height, width, pivot, depth adjustable arms adjust fluidly in four directions so you can find a natural position.
Adjustable Lumbar
Leap’s flexible backrest has separate upper and lower parts that function independently just like the spine. These move as one with your back to ensure it is always fully supported.
Lower back Firmness Control
Enables you to set a constant amount of support to maintain your lower back’s natural curve
Design Awards
• Best Overall Desk Chair: Wall Street
Journal
• Most Innovative Design Award:
NeoCon
• Editor’s Choice Award: NeoCon
• Best of NeoCon Gold Award: Desk,
Workstation, Task Seating: NeoCon
• Grand Prize, Workplace
Productivity: Buildings Magazine:
Innovations Award
| Specification | |
|---|---|
| Overall height | 972mm – 1099mm |
| Overall width | 686mm |
| Overall depth | 533mm – 629mm |
| Seat width | 489mm |
| Back height | 635mm |
| Castors | Soft castors for hard flooring |
FAQ
Didn't receive the chair
I was told that there were some defects which can't be fixed on the chair, and that's the last chair in the warehouse at that time. So I decided to cancel the order. I appreciate that the customer support let me know in time to avoid trouble.
AustraliaGreat chair
Very comfortable and would definitely recommend
Australiareview for leap and customer service
Just like most online review , the chair build quality is excellent and comfortable. What i want to share is the customer services and pick up time. Unlike other reviewer here. I got straightforward (product availablity and pick up time) , friendly and fast email reply. The pick up is smooth and i will recommend this chair to everyone
AustraliaGreat chair except for head support
Chair is highly customizable to my body structure with great back and arm support, and hopefully will last for the next decade or so. My only disappointment with the overall design is with the headrest. At the lowest position, it's still not comfortable for me, and I wanted it lower. Worst, its not removable, which would have been better in my situation. So feeling stuck with the 'with headrest' design.
AustraliaYou need to beg for customer service.
This is a review on the customer service provided by Steelcase. Reason for a 1 star review: - Waited 7 months to receive my chair due to miscommunication between Steelcase and third party warehouse. - Steelcase didn't proactively follow up on this issue and contact me. - Waited >1 month for a response to my complaint. My situation: - Placed an order for a chair on June 2021 as my current chair was visibly wearing away. Was told that someone will get in touch to organise pick-up - Received emails on June, July and October stating that the order has been delayed due to COVID. - I sent an email to Steelcase late November with my formal complaint along with supporting evidence. I requested for a definite pick-up date otherwise to issue a refund. - Received a response more than a month later, representative simply apologised for the delayed response and did not acknowledge my situation. Representative also stated that the order was ready to pick up back in June 2021. - Went to the warehouse, chair was not ready for me to pickup. Waited an hour for warehouse staff to contact Steelcase, find if there were any spares available and then assemble it. - Phoned Steelcase to discuss my experience. The person I spoke to understood my situation and explained there was miscommunication between Steelcase and third party warehouse. No compensation received. Final thoughts: It seems that Steelcase isn't on top of the entire supply chain, because they would've have noticed the issue if they didn't handball the chair to the third party warehouse that was allegedly meant to contact me. It also seems that Steelcase needs to improve their customer service - regardless of whether the customer/company/contractor is at fault, you need to at least acknowledge the customer's concern/misfortune. If anything, I have a strong feeling that any other company that prizes themself for 'creating great experiences' would've provided some form of compensation in response to this mishap. This is the first public review I've made towards any organisation. For me, I was happy waiting as long as I received communication (albeit false communication). It went terribly downhill when they responded to my complaint with the 'news' and didn't even acknowledge what I wrote in that email. I ordered the Steelcase Leap v2 and it is a big improvement from my worn down brandless chair. If not for the service, I would have recommended shopping with Steelcase.